PLDT has a variety of broadband and fiber optic plans available for their customers. It can take a few trial periods to see which plan works best for you.
If you find that you want to downgrade your plan because you can get by with lower speed and bandwidth, or you want to save on your internet bill, follow the guides outlined in this article.
How to downgrade PLDT plan
PLDT subscribers have four different options if they want to downgrade or update their PLDT plan. Choose whichever route is the most convenient.
Via Facebook Messenger
Facebook Messenger is the most accessible option.
Step 1: Open Facebook on your web browser or open the app on your smartphone.
Step 2: Log into your Facebook account.
Step 3: Visit PLDT’s official Facebook page with the blue checkmark that indicates it’s a verified page.
Step 4: Message the PLDT Cares page through messenger and request for a plan downgrade.
Step 5: Provide relevant details such as your PLDT account number, landline number, email address, registered phone number, and what PLDT plan you currently have.
Step 6: Send a copy of at least one valid government ID, so they can verify your identity.
Via PLDT Customer Hotline
Some people prefer speaking to someone verbally rather than through an online message. You may also call PLDT on the phone.
Step 1: Dial 171 on your PLDT landline to reach their customer service team on the phone. If you do not have a PLDT landline, you can call the number (02) 8888 – 171.
Step 2: Listen to the automated messages and follow their instructions for you to be redirected to the appropriate department.
Step 3: Once you are connected to a live agent, explain to them your downgrade request.
Step 4: Provide all the necessary details they ask of you to process your request.
Via PLDT Twitter Page
If you are a frequent Twitter user, you can contact them here as well.
Step 1: Open the Twitter app on your phone and log into your account.
Step 2: Go to @PLDT_Cares on Twitter.
Step 3: Send them a direct message.
Step 4: Include the details of your downgrade request and a copy of your valid government ID.
Step 5: Wait for them to respond. If they don’t respond right away, you can follow up through direct message or if you have a public Twitter profile, you can tweet to @PLDT_Cares and ask them to check their messages.
Frequently Asked Questions (FAQs)
Do I have to pay any fees to downgrade my plan?
If your lock-in period has passed, downgrading your plan will be free of charge. However, if your plan is still covered by the mandatory lock-in period, you will have to pay fees.
How long will it take to process my downgrade request?
The downgrade will be processed and completed within 48 hours.
Will my existing lock-in period continue if I downgrade my plan?
No, your lock-in period will reset since you will be under a new plan.
Conclusion
PLDT will be able to accommodate your request to downgrade your plan if you go through one of these channels.
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